Comcast/Xfinity

Customer Profile

Comcast NBC is an industry leader in residential and commerical internet, phone, and cable television, operating under the name Xfinity.

The cable communications giant brings in over $80 billion dollars in revenue yearly and serves over 22 million customers in the United States.

The Challenge

Before working with Unitech, Xfinity technicians would track inventory like cable TV boxes, routers, and remotes manually.

With hundreds of trucks full of stock going to and from residences daily, inventory items would be lost, forgotten, or stolen, leading to a loss of revenue.

The Solution

Xfinity carefully researched many manufacturers of rugged mobile computers and barcode scanners, including Motorola, Opticon,

Datalogic, and CipherLab. Eventually, they decided on Unitech thanks to our exceptional customer service; Xfinity wanted to customize their

devices and Unitech was happy to help. Xfinity technicians used iPhones to scan barcodes, so Unitech altered their software to

add a double click feature that would close the keyboard, making the devices much easier to use and more efficient.

Comcast's original order was for 100 units of Unitech's MS910 pocket scanner, but after seeing the convenience of

working with Unitech's helpful support team, they increased their order to 2,500 units.